Comments on: Think big, act small. But not too small! http://livelink.wordpress.com/2008/07/06/think-big-act-small-but-not-too-small/ Thoughts on Open Text Livelink Sun, 18 Jan 2009 13:15:12 +0000 http://wordpress.com/ hourly 1 By: Rick Breemer http://livelink.wordpress.com/2008/07/06/think-big-act-small-but-not-too-small/#comment-9 Rick Breemer Sun, 18 Jan 2009 13:15:12 +0000 http://livelink.wordpress.com/?p=22#comment-9 I absolutely agree that end-user training and awareness are extremely important. Just like a good buisiness case, management support, involvement of all your departments during design phase, etc. These are all change management aspects. I intended this list however as a list of <em>functionality</em> you should have in place. I absolutely agree that end-user training and awareness are extremely important. Just like a good buisiness case, management support, involvement of all your departments during design phase, etc. These are all change management aspects. I intended this list however as a list of functionality you should have in place.

]]> By: Simon Harvey http://livelink.wordpress.com/2008/07/06/think-big-act-small-but-not-too-small/#comment-8 Simon Harvey Thu, 15 Jan 2009 19:10:48 +0000 http://livelink.wordpress.com/?p=22#comment-8 I agree with your comments, but I think there is one key thing that you have missed in your list which is vital to the success of any large software deployment, whether it be Livelink or any other product. That is end-user training and awareness. If an organisation just installs a product without letting users know what the benefits to them as end-users are, then they are setting out to lose from the beginning. It is all very well taking the big brother approach and saying "thou will use this software", or the techie approach and ensuring you have all the right components in place, but without end-user buy-in you're going no where. I agree with your comments, but I think there is one key thing that you have missed in your list which is vital to the success of any large software deployment, whether it be Livelink or any other product. That is end-user training and awareness.

If an organisation just installs a product without letting users know what the benefits to them as end-users are, then they are setting out to lose from the beginning. It is all very well taking the big brother approach and saying “thou will use this software”, or the techie approach and ensuring you have all the right components in place, but without end-user buy-in you’re going no where.

]]> By: Berend van de Weerdt http://livelink.wordpress.com/2008/07/06/think-big-act-small-but-not-too-small/#comment-3 Berend van de Weerdt Sat, 19 Jul 2008 18:02:36 +0000 http://livelink.wordpress.com/?p=22#comment-3 Most important: start interacting with enough people (say more then 10 to 20 enthousiastic (exuberant) colleagues). Livelink proofs its best when used simultaneously. Be sure to exchange usefull information, so everyone wants to join the system. Create special COP's for your staff, especially youre executive secretaries. Most important: start interacting with enough people (say more then 10 to 20 enthousiastic (exuberant) colleagues). Livelink proofs its best when used simultaneously. Be sure to exchange usefull information, so everyone wants to join the system. Create special COP’s for your staff, especially youre executive secretaries.

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